Frequently Asked Questions
Q: Does the price listed for each item include set up and delivery?
A: No. The total price at check out will have the total with delivery and setup, although additional fees may apply for areas farther out, or needing special services. Remember the prices listed also do not include sales tax, that will be shown at the end before checkout along with the delivery charge and any additional fees.
Q: How much is the delivery charge?
A: The delivery charge cost is determined by how far away you are from us. There is a minimum of a $25 delivery charge. Unfortunately with the continued increased in cost of not only gas but also everything to maintain our delivery vehicles, we feel it necessary to have a delivery charge rather than exponentially increasing the cost of our products.
Q: Do you deliver to other cities?
A: Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.
Q: Do you offer military or first responder discount?
A: Short answer, we do not. Although we do greatly appreciate your service as well as your sacrifice, we are also a military and first responder family, we know the dedication and sacrifice of service, for that we greatly appreciate your dedication and service. What we do is offer reasonable pricing for everyone all the time.
Q: Does the standard rental time include your set up time?
A: No. We arrive early to set up so you get the entire rental time to play.
Q: When do you set up?
A: That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours or a day in advance. If this is the case, we will call the day before to confirm that someone will be at the party location.
Q: We've rented some really dirty inflatables from other companies in the past. Are they always that dirty?
A: No. The inflatable should be clean when you get it. [company name] cleans and disinfects after every rental. We want to make sure you and your guests have a safe and clean attraction every time you rent from us. We will treat you like family.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the inflatable unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q: What about parks? Do parks have electricity?
A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators for added power. Also, parks are first come, first serve so get your spot early in the day.
Q: What payments do you take?
A: Cash or Credit Cards. Please note that paying by credit for debit cards there is a processing fee that will be added to the total. So if you’d like to avoid the processing fee you are more than welcome to pay in cash. If paying by cash, please have exact change as our drivers DO NOT HAVE CHANGE. Or if they deserve a tip our guys enjoy receiving tips. Please note We do not accept personal checks.
Q: What if we need to cancel?
A: Please let us know as soon as possible. Any cancellations will be handled on a case by case basis. You will be charged a $50 cancellation fee if you are canceling within 7 days before your scheduled rental date, you will be charged $100 if you cancel within 2 days before your rental date, and you will be charged $200 if you cancel with in 24 hours of the day of your rental date.
Q: Do you require a deposit?
A: No. We do not require a deposit, or upfront payment. Payment is due at setup.
Q: How big are the inflatables?
A: Each inflatable is a different size, so please note the space required for each inflatable, it is listed near the large picture where you order them. Some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Inflatables need room to be staked down and they need room for the blower and can't rub against walls or trees as this may damage the inflatable. The sizes listed with each inflatable include the space needed for stakes etc. If you have stairs, a steep slope or a tiered backyard, please call our office to discuss options for setup.
Q: What about the big inflatables? Any special requirements?
A: Check the requirements listed with each inflatable. Also, make sure you have at least a 4 foot access to the area where it will be set up. The inflatables can weigh up to 1200 pounds so we need a clear path with ample room. If it is at all possible we do you prefer to be able to drive up and drop off the inflatable where it will be set up at, directly off of our truck or trailer. For our larger Inflatables if we are not able to drive up to the location and drop it off, there might be an additional charge for delivery because of the extra time needed to move the inflatable into place to set up.
Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite and best for the kids), asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl inflatable. Please note that there is an added charge for setting up on dirt because of the added time needed to clean the inflatable, and extra tarps needed to help keep everything and everyone as clean as possible. If you need to set up on rocks please let us know and we can either charge you for extra tarps to go underneath the unit or you will need to provide tarps that meet our requirements so that there is no damage to the unit.
Q: We have pets and they go outside to do their business, is that a problem?
A: Please have the area where you want to set up the inflatable and the area where we will have to either drive or walk to be able to set up the inflatable completely clean of any pet feces. It is not fun to get an unexpected surprise of pet feces on our hands, shoes, or clothing, especially if we have more deliveries or takedowns to do. If we see any pet feces in the vicinity of where we need to set up at and where we need to walk to be able to get to where you want us to set up the unit, we will ask you to clean up any pet feces that we may find. If we deem that it will take too long to get the sufficient area cleaned up, we will need to leave and come back when we are done with our other deliveries, SO PLEASE HAVE ALL PET FECES CLEANED UP BEFORE WE ARRIVE.
Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you've ordered or you may contact our office, we also will give you a copy after you sign the paperwork before we leave.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.